While we take pride in all of our products, if you are not happy with your online purchase, we are happy assist you with a return/exchange.
We will gladly accept the return or exchange of defective merchandise for up to 30 days of the shipment date.
Refunds for merchandise returned within the 30 day time period will be credited in the same form as the original payment method.
Merchandise must be returned with all original internal packing materials accompanied by the packing slip or invoice.
Please send your return / exchange to :
THE CHASE ROBOT RETURN/EXCHANGES
495 Flatbush avenue,
Brooklyn, NY, 11223
Please notify us once your return/exchange is in transit to our facility.
Once we have received your return/exchange, we will reach out to you to confirm refund or exchange preferences.
Original shipping charges are non-refundable.
Exchanges will be invoiced a reshipment fee $2.99 Domestic
( $14.99 International )