Frequently Asked Questions

You do not need to pair your device in Settings like we are used to doing with most Bluetooth devices. It should pair automatically after a few seconds as long as your phone’s Bluetooth is on:

1. Make sure the CHASE 360° Object Tracking Holder is ON. The red light on the right will probably be flashing at first.

2. Make sure the Bluetooth on your device is ON.

3. Launch the Chase Robot app and the Holder will automatically

connect to your device within 6 seconds. If you’re still having trouble with this, please email me at sos@thechaserobot.com and I will take care of you.

Please make sure that you recently updated to the most recently updated Chase Robot app because we worked on this bug. The face and object tracking should work inside the other social media apps, including the ones in the Chase app’s list of apps. The green tracking square will not appear, but the Chase stand should still track your movement.

We made a very recent update to the app so please make sure you update to most recently version of the app. If you’re still having trouble with this, please email me at sos@thechaserobot.com and I will take care of you.

We made a very recent update to the app so please make sure you update to most recently version of the app. If you’re still having trouble with this, please email me at sos@thechaserobot.com and I will take care of you.

Try standing further back from the camera. The divide will work better once you are not very close to the camera.

Try Restart the application.

Check inside the package for the instruction manual. Or click here to view a PDF of the instruction manual. If you’re still having trouble with this, please email me at sos@thechaserobot.com and I will take care of you.

The Chase Robot works with both your “selfie” self-facing camera as well as the front-facing camera. If you’re still having trouble with this aspect, please email me at sos@thechaserobot.com and I will take care of you.

This means that the device has not connected with your phone yet. The light will be solid once it is paired. You do not need to go into your settings to pair anything, just make sure you cellphone bluetooth is ON, open the app and turn on Chase Robot, it should connect automatically. If you’re still having trouble with this aspect, please email me at sos@thechaserobot.com and I will take care of you.

The device does support switching between both horizontal and vertical phone mode. Loosen the back knob, release the phone holder and rotate it to horizontal or vertical mode. Tighten the knob around your phone.

Unscrew the battery cover and insert 3x “AA” batteries according to the direction marked on the battery case. Put the battery cover back on.